![]() There’s no need to dial the business number in full.įor external callers such as customers or suppliers, the extension numbers have to be added to the main business number. If Alice wants to talk to Bob, she can pick up her phone and dial 104. Alice’s extension is 103 and Bob’s number is 104. Suppose you have Alice and Bob working in the same office. Internal and external callers use the same extension numbers in different ways. The feature is also called extension dialing for this reason. Your customers can also bypass the normal auto-attendant by dialing the extension number of the person they want to talk to. It is an internal code enabling users to reach their colleagues quickly and easily. An employee using an extension does not tie up the lines for everyone.Įxtensions are short numbers that you can assign to an individual employee, a team, a department, or a division of your business. ![]() ![]() Depending on your needs, you can get by with 3 – 4 lines and phone extensions. This system works because employees will not use the phones at all times.įor example, if you have 10 workers, you don’t need to buy 10 lines. It’s possible by sharing a handful of external lines through extensions. It allows an organization to purchase fewer lines than the total number of employees. Phone extensions in a business system work differently. The line shows busy for everyone not on the call. If you are talking to someone on the second instrument, no one else in the home can call outside from another device. When someone calls your phone number, all devices in the house will ring allowing you to answer the call from anywhere.īut the crucial thing to remember is that there is only one line to the house. It essentially means you have a second or even third instrument connected to your main number. However, phone extensions work differently in a consumer or business context.įor a residential line, an extension allows users to answer a call from anywhere in the house. Phone extensions have been around for a long time, the feature is almost as old as landline technology. If you are curious about phone extensions and how to use them for your business, this comprehensive guide takes a deep dive into the topic. For large companies, phone extensions are vital to communicating effectively. Plus you give customers the chance to reach the person or department they want as per their need. With extensions, you can connect every link in your company to each other and to you. Your staff needs to communicate with you, with each other, and with your customers. Every new employee needs their own phone number and ways to contact colleagues in other departments or offices. Consumer focussed phone lines do not offer business-grade features like a phone directory, call transfer, or virtual extensions.Īs your staff numbers grow, so do your communication requirements. Even a small business with 1 or 2 employees needs an enterprise phone system, rather than relying on a personal line or cell phone. Every business needs a robust phone system that’s geared to their needs.
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